Last updated: 22 October 2026

Current rule, carried from the existing terms: except where the law requires a refund, star and virtual-item purchases are final. This page does not promise a refund the business has not approved.

1. What you are buying

Stars are a licence to use features in the app. They are not cash, not a deposit, and not goods that are shipped. There is no shipping or delivery policy because nothing physical is sold. VIP is a time-limited membership paid with stars. The price and the number of days are shown in the app before you confirm.

2. Where payment happens

Payment is completed in the StarClub Android app. Depending on the device and the options the server turns on, that can be Google Play or an in-app gateway already integrated for the app, including Razorpay for eligible Android buyers in India and Stripe where that gateway is enabled. This website is not a checkout.

3. When a purchase can be reviewed

You were charged and the stars never arrived. Check Wallet history, then email the receipt and your StarClub ID.
You were charged twice for one order.
The law that applies to you requires a refund, including a mandatory cooling-off right if one applies to this digital purchase.

A change of mind, stars already spent on gifts or games, and VIP time that has already started are not described in the product as refundable. Do not assume they are. If a law says otherwise, that law wins.

4. How to ask

Email support@starclubsupport.com from the address on the account. Include the StarClub ID, the date, the amount, and the order or receipt number. You can also write from Chats to the StarClub Team account. Google Play purchases may also have to be requested in Google Play’s own order history. That path is controlled by Google, not by this website.

5. What happens next

A verified failed or duplicate delivery can be corrected by adding the missing stars or by reversing the charge through the same payment partner, where that partner allows it. Stars granted by mistake or involved in fraud can be removed. There is no published number of days for a refund in the repository, so this page does not promise one.

6. Cancellation

You can stop using the app at any time.
Deleting the account forfeits unused stars and diamonds, as the terms state.
Closing the website page does not cancel an in-app purchase. There is no order on this website to cancel.

Questions about a charge also sit with support and the grievance contact.