Reach the team

Email: support@starclubsupport.com
In the app: open Chats and message the StarClub Team account.
Host or agency questions: email with that subject, or apply in the Agency section.
Safety reports: email a safety report with the user ID, room ID, and what happened.

Include your StarClub ID, which is on your profile, so the account can be found. There is no phone number on file in this project.

This page has no message form and no payment form. Do not send card numbers, UPI PINs, or one-time codes by email.

Common questions

I paid and the stars did not arrive

Stars usually show up quickly. Close and reopen the app, then check Wallet history. If they are still missing, email your StarClub ID and the receipt or order number.

How do I recharge?

Open the StarClub Android app, go to your wallet, and follow the recharge steps there. This website cannot add stars. See how recharge works.

What are stars and diamonds?

Stars are what you buy and spend on gifts, games, and VIP. Diamonds record gifts a host receives. Stars are not cash. Any host payout follows the rules shown in the app and is not guaranteed on this website.

How do I report or block someone?

Open the person’s profile and choose Report or Block. Room hosts can mute or remove people from their own room. Reports can be reviewed from Settings.

How do I delete my account?

In the app, open Me, then Settings, then Delete my account. The account is deactivated immediately. You have 30 days to sign in and cancel. After that, the profile, photos, posts, and messages are removed. Payment records the law requires can be kept with personal details limited. If you cannot open the app, email from the address on the account with the subject “Delete my account” and your StarClub ID.