Support
Grievance redressal
Use this page for complaints about the app, a purchase, safety, or your personal data. The officer’s name is not in the repository yet.
Last updated: 22 October 2026
Who to write to
Until a named officer is published, complaints go to support@starclubsupport.com with the subject “Grievance”. You can also message the StarClub Team account from Chats in the app.
What to include
- Your name and StarClub ID, if you have an account.
- The date and a short description of the problem.
- A room ID, user ID, or order number if you have one.
- What you want done.
What the team does
The complaint is logged and looked at by support. Safety reports can also be filed from a profile with Report. Purchase problems should include the receipt so the in-app order can be checked. This website cannot see your wallet.
India’s intermediary rules expect certain platforms to acknowledge a grievance within 24 hours and to dispose of it within 15 days, and to name a Grievance Officer. Those timelines are not stated here as a promise until the owner confirms they apply and publishes the officer’s details.