Help & support

We are here to help. Most questions are answered below. If yours is not, write to us and we will get back to you.

Contact us

In the app: open Chats and message the StarClub Team account.
Email: support@starclubsupport.com

Please include your StarClub ID (on your profile) so we can find your account quickly.

Common questions

I paid but my stars did not arrive

Stars usually arrive within a minute. If they have not, close and reopen the app, then check Wallet → History. Still missing? Email us your StarClub ID and the payment receipt or order number and we will sort it out.

How do I recharge stars on the website?

Open starclubsupport.com/recharge, enter your StarClub ID, check the name and picture shown are yours, choose a pack and pay. The stars are added to that account.

What are stars and diamonds?

Stars are what you buy and spend on gifts, games and the store. Diamonds are what hosts earn when they receive gifts. Neither can be exchanged back for money inside the app.

How do I report someone or block them?

Tap the person's picture, then Report or Block. Room owners and admins can also kick or mute people in their room. Our team reviews every report.

How do I go Private Video Live?

Private Video Live is for agency hosts. Join an agency, then open Home → You → Private Video Live → Request from Agency. Once your agency approves, you can go live on camera.

Delete your account

You can delete your StarClub account at any time from inside the app:

Open StarClub and go to Me → Settings → Delete my account.
Confirm. Your account is deactivated straight away.
You have 30 days to change your mind — just log in again to cancel the deletion.
After 30 days your profile, photos, posts and messages are permanently removed and your name is anonymised.

We keep records of payments and gifts that we are required to keep by law (for example for tax and fraud prevention), with your personal details removed.

Cannot open the app? Email support@starclubsupport.com from the email address on your account with the subject “Delete my account” and your StarClub ID, and we will delete it for you.